Initial Consultation – This is the first step in the formation of the business relationship, allowing the client to ask questions and get to know more about my company’s mission. Usually there are one or two site visits so that that I can learn more about the client also. Topics of discussion include users of the space, technology, procedures, policy and physical security. This allows the consultant to become familiar with the facility, people and day to day activities of the school. During these early visits an initial needs assessment is formulated by the client and consultant.
Staff Training – One of the biggest keys to change is “buy in”. I will determine what has been done in the recent past, what the client thinks they need and from the Basic Assessment formulate this initial training.
Personal Safety and situational awareness will be discussed in detail. This training will be approved and reviewed prior to presentation. The focus of the Initial Staff Training is to demonstrate that violence is preventable and predictable.
Improving preparedness and safety in any institution has to begin with the realization that change is needed. Situational awareness and the prediction of violence are key element in this delivery. Past workplace violence and school violence incidents will be reviewed, to include incidents that have been prevented. A quick discussion of “How would we do if it happened tomorrow?”
This deliverable consists of one or two deliverables (presentations), tailored to the proposal/contract agreed to by the client.
Vulnerability Assessment – At the Tier One level of delivery, this basic assessment is limited to advising the client of major shortcomings and their adverse impact. In addition, solutions are identified and prioritized using a cost benefit analysis. This assessment is general in nature and uses an “all-hazards approach”. The level of assessment is scalable based on the needs and desires of the client.
Structural Mitigation Review – This review is a detailed examination of the physical structure of the entire grounds. It identifies areas where the physical structure is working well to keep people safe and also where shortcomings exist. While these recommendations sometimes include significant cost, when the decision is made to make changes, the value of presented ideas can be high. Using industry accepted principles that follow Crime Prevention through Environmental Design (CPTED), recommendations vary widely in scope, cost and other variables.
Security Force Assessment/Improvement Plan – If you have a security force on campus, we can evaluate their roles, responsibilities and performance. Interviews conducted with staff by an outside entity often reveal shortcomings that can often be corrected with minor adjustments. A review of your security plan and policy should be conducted regularly and updated as needed.
Law Enforcement Liaison/Coordination – Bringing your local law enforcement representatives to planning table can be intimidating. When done well, a mutually beneficial partnership is created. Knowing how law enforcement is going to respond and what information they will need in an emergency is critical to a successful response. It is imperative that responders are familiar with your property in order to respond quickly.
Individual Employee Group Training – Different groups of employees will have to respond differently because of their various roles. Knowing what to do before an emergency incident reduces stress and facilitates sound decision making. Employees working in different locations will have different options in their response. Each of these groups need to train independently for drills and exercises.
Develop a Crisis Management Team – This group of personnel represent each group of employees. Through the development process, they must gain the most knowledge about the standard response protocols and emergency plans. They are a resource for every other employee that works in their work group. Selecting the correct people is critical to the success of the team. This group assists the security leader when planning and conducting drills/exercises.
Table Top Exercise Design & Execution – Through detailed planning and execution, TTX’s can be a very cost-effective method of evaluating your personnel and planning. While not as accurate as a full-scale exercise, this method of training can be used to prepare a Crisis Management Team. Beginning with clear objectives, personnel can be exposed to potential emergency scenarios. With well written and challenging scenarios, this type of exercise improves decision-making by improve knowledge of response options.
Long Term Retainer – This service is characterized by a 24 hour/7 day a week availability. When notified of an incident, the consultant would respond to the scene and provide support to the decision making process. This availability could be facilitated through various other media formats (phone/text/e-mail) also, if a direct response was not desired or warranted. One benefit of the longer term relationship is the consultant’s knowledge of the students, staff and school would grow immensely.
Crisis Communication Plan – This plan is multi-faceted. Communicating with employees during an emergency is the first element. How do you quickly and accurately communicate instructions to your staff once an incident begins? How do you communicate during and after the incident? If you’re a school, how do you communicate your reunification plan to the parents? Do you have a plan to communicate with the media? Much of your message can be pre-written, with just a few specific details to fill in after the fact.
Full Scale Exercise – This type of exercise takes much longer to write, plan and execute. Often conducted with first responders, realism is important to achieve the full benefit. The less simulation, the more effective and beneficial the exercise. In a table top, you can say you would do something, in a full scale exercise, the goal is to actually do it. Participants often gain the insight of how challenging these type of incidents really are. How long it takes to accomplish tasks is more realistic. After reviewing and documenting the exercise, plans can be improved upon from learning points.
Tier One - $3,000 / $5,000
- Initial Consultation
- Staff Training – Situational Awareness
- Vulnerability Assessment (All Hazards)
- Identify key vulnerabilities
- Deliver Basic Recommendations
- 4-6 site visits/30-60 day time frame
Tier Three - $15,000 / $25,000
- Select & Develop Crisis Mgmt Team
- Table Top Exercise Design & Execution
- Individual Employee Group Training
- Law Enforcement Liaison/Coordination
- 6-12 mos. time frame
Tier Two - $6,000 / $12,000
- Prioritize and Facilitate Improvement Plan
- Initial Staff Training – WP Violence
- Review/Update of Existing Emergency Plans
- Security Force Assessment/Improvement Plan
- Staff Training – Active Shooter Prevention Strategies
- 8-10 site visits/3-6 month time frame
Tier Four - $25,000 +
- Initial Consultation
- Full Scale Exercise Design and Execution
- Develop Crisis Communication Plan
- Advise on Structural Mitigation Improvements
- Long Term Retainer- “Partnership”
- Annual contract with 24/7 availability